Please be assured your account is saved, but we'll need to take some steps to get you signed back into the correct account.
The most common reason a player can't get back into their main account is a new account has been set up, and the game is automatically signing you into that alternate account. Here's some steps on how to sign back into your main account:
1. Open Hard Rock World Tour, and allow the game to open the current account.
2. Once Hard Rock World Tour is running, click Hard Rock World Tour in the upper left corner of the screen. This option is only available if you're currently in a game. Then click on the gear icon in the upper right corner of the screen and select Sign Out.
3. This will take you back to the Sign In page. Enter the correct email for your main Hard Rock World Tour account, and enter your Password.
4. Click Sign In
Note: If more than one Hard Rock World Tour account is played on your computer, or device, we recommend the "Remember Me" option is not checked to prevent an account from automatically signing into Hard Rock World Tour each time the game is opened.
If this doesn't work for you, please contact us with a Help Ticket, and we'll figure out how to get you back into your main account.