Samantha

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  • How to Remove a Friend

    You can remove a friend from your friends list at any time. Here are some steps to remove a friend: 1. Click on Hard Rock World Tour in the upper left corner of the screen (if you are currently in ...

  • How, and Why, Do I Verify My Security Email?

    To verify your security email, go to the Settings page found under the gear icon in the upper right corner of the screen. Enter a valid email address in the Security Email field. This email may mat...

  • Changing Your Hard Rock World Tour Name

    The first time you change your Hard Rock World Tour name, it is completely free. However, any time after that will cost 20 Gems. When you change your name, all references to your old name will be r...

  • How To Update Your Payment Method

    For active VIP subscriptions: 1. Click the gear icon in the upper-right corner of the screen.2. Click on Settings. 3. In the Account Settings, locate the Subscription section, and select Change Cre...

  • Refer A Friend FAQ

    Refer a Friend is designed to reward current players (referrers) and the friends they invite (referees) with a 50% Gems bonus once the referee makes their first Gem pack purchase. New friends and b...

  • Hard Rock World Tour / Flowplay Support Phone Number

    Hard Rock World Tour's support phone number is 1-877-356-9752. Our hours are Monday-Friday 9AM-5PM, Pacific Standard Time.

  • Missing Gems Purchase

    The Hard Rock World Tour support staff can review all transactions using Hard Rock World Tour's payment options (Credit Card, PayPal, Mail-in.) Players who have concerns about any payments made thr...

  • Hard Rock World Tour Emails Not Arriving (Password Reset, Email Change, etc.)

    If you are attempting to reset your password or change your sign in email, and the verification notice isn't showing up in your inbox, please check the following: Confirm that your account's sign-...

  • Using a Pre-Paid Card to Purchase Gems or Membership

    Pre-paid cards work just like credit cards, though there is one simple step that needs to be done in order to successfully make a Hard Rock World Tour purchase with one. When using a pre-paid card,...

  • How Do I Reset My Password?

    Here's some quick steps on how to reset your password.   From the log-in screen:     1. Click on Forgot Password. 2. You'll then be prompted to enter your email address or character name. If you ...